Whether you have a question, feedback, or simply want to say hello — we’d love to hear from you.
Questions?
Explore a few of our most frequently asked questions
below.
How long will my order take to arrive?
Orders are typically dispatched within 1–2 business days from our warehouse in Australia. Standard delivery times range from 2–8 business days depending on your location. You’ll receive tracking details as soon as your order is on its way.
Do you offer international shipping?
Yes, we do! MOS offers international shipping to selected countries. Shipping rates and delivery times vary depending on your location and will be calculated at checkout. If your country isn’t listed or you have any questions, feel free to reach out to our support team — we’re here to help.
What’s the return policy?
We want you to love your MOS purchase. If you're not completely satisfied, you can return your item within 30 days of delivery for a full refund or exchange, provided it's unused and in its original packaging. Simply contact us at hello@mosliving.com to initiate your return.
Is it easy to assemble?
The MOS Kansōma Shelf and Kairō Shelf are both is designed for simple, stress-free assembly. On average set up takes less than 20 minutes.
Can I adjust the shelf to fit around plumbing?
Absolutely. The MOS Kansōma Shelf is thoughtfully designed with modular, repositionable shelves and an open-frame structure — so you can customise it to fit around pipes, U-bends, and tricky corners with ease. It's storage that adapts to your space, not the other way around.
Continue Exploring
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